erro 062.386

[GabiE-Xerox]

Not sure. But is a little percent (under 1%) of failed scanners.

[GabrielQ]

Gabi I would like to know and understand, what is the cause of this malfunction.
Is it a factory defect?

[GabiE-Xerox]

Hi,

The scanner is defective so you must replace it.

Gabi

[GabrielQ]

Hi guys I have a versalink b405, with the error code 062-386, I followed the procedure for the solution given in the service manual, and the printer continues with the same error.

Can anyone give me a support?