Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Highlighted
mscsoft
New Member
New Member
‎10-16-2019 11:58 AM

error 027-589 : SMB protocol error 4-049

Product Name: Xerox D95/D110/D125 Copier/Printer
Operating System: Windows 10

I have two printers in the same network one of them is working the other one is not working. we are unable to use the network scanning. when I access the properties, port setting, to lock for SMB I'm unable to find it. anyone can helpprinter.PNG

0 Kudos
Reply
2 Replies
Highlighted
CathyO-Xerox
Community Manager
Community Manager
‎10-18-2019 03:49 PM

Re: error 027-589 : SMB protocol error 4-049

Hello mscoft,

I don't know the answer to this one. I would recommend contacting the Support Department for some troubleshooting. The Support options for your device are listed HERE. 

Thanks,
CathyO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!
Reply
Highlighted
mscsoft
New Member
New Member
‎11-04-2019 04:58 PM

Re: error 027-589 : SMB protocol error 4-049

solved.

 

the problem was the new software is different, you need to update it. what I did is I update the one printer that works then I clone it with the one that does not work.

Reply