solved.
the problem was the new software is different, you need to update it. what I did is I update the one printer that works then I clone it with the one that does not work.
Hello mscoft,
I don't know the answer to this one. I would recommend contacting the Support Department for some troubleshooting. The Support options for your device are listed HERE.
I have two printers in the same network one of them is working the other one is not working. we are unable to use the network scanning. when I access the properties, port setting, to lock for SMB I'm unable to find it. anyone can help