error message "Bypass Expired" WC3550 disables copy function

[5weber]

Help,

I just purchased Workcentre 3550 -

Total copies: 542

Out of the blue - when tring to copy - message "Bypass Expired" appears.

There is nothing as far as machine status which would allow me reset.

All other functions work - printing, scanning, ADF, etc..

I reset machine manually and over the network.

Xerox documentation and web site do not reference such an error which disables

copy function.

Any suggestions -

Jeff

[Fabio]

this should help :

Remove (Product Enablement Key) from card reader at rear of the machine.

Enter service diagnostics mode

In Machine Diagnostics, perform memory clear

Select Memory Clear

Enter passcode '1934' to clear memory.

The machine should now operate normally.

[5weber]

Hello,

This is what I did.   Note: After inital setup I ran the machine without the product key installed.

Following instructions

1. Select  Machine Status

2. Select System Setup

3. Enter Password - Default

4. Select Clear Setting

5. Select All Settings  - I assume this is clearing memory

Bypass Expired still present.

Thanks,

Jeff

[Fabio]

thats the only info i have :(

its best to call xerox for insctructions?

[enea]

Fabio the solution is right, U need to reset the NVRam (in diag mode)....

[nsanyi23]

thanks, i had the same problem...i fixed :smileytongue:

[izalid]

thanks, i had the same problem...i fixed:smileymad:

[Boyd]

I am having the same problem but I don't know how to access the diagnostic mode.

[Boyd]

Help!

My new WC 3550 won't copy and has the "bypass expired" error message.  I would like to attempt the fix given in this thread but can't figure out how to enter diagnostics mode.  Can someone please tell me how to do this?

[mljp54]

Fabio, If I clear the memory as you suggest will it also clear the scan set-up function set-up?