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yunesr New Member
New Member

error software upgrade in progress

Product Name: xerox workcentre 5638
Operating System: Windows 7 x64

Hello dear professors
I have a xerox workcentre 5638 machine one day I wanted to turn on the device and the Error in the photo below came and everything I was waiting for was not resolved.
what do I do? please help

WhatsApp Image 2020-01-06 at 13.41.03.jpeg

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5 Replies
gabiene Valued Advisor
Valued Advisor

Re: error software upgrade in progress

Hi,

Try this: 

Unplug the machine, wait for a minute, then plug the machine back into the wall outlet. When the software upgrade screen appears on the UI, immediately hit four zeros (0000). This should cause the machine to reboot and come up "ready to scan your job".
 
Gabi
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yunesr New Member
New Member

Re: error software upgrade in progress

Hi thank you
I tried unfortunately it didn't work out

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gabiene Valued Advisor
Valued Advisor

Re: error software upgrade in progress

So, I think there is a problem with a battery that is drained, mounted on to a memory DIMM (Software Module) located on a drawer behind the machine under the scanner. It is not an ordinary battery and the part no is 207E22220.

yunesr New Member
New Member

Re: error software upgrade in progress

Thanks for your reply Exactly what should I do now to fix my problem?
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gabiene Valued Advisor
Valued Advisor

Re: error software upgrade in progress

You must buy and replace that battery.

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