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Grayline New Member
New Member

jams printing 1 to 2 sided copies when there are 3 originals

Product Name: VersaLink® B405 Multifunction Printer
Operating System: Windows 10

Almost every time I try to make copies of 3 single sided originals onto 2 two sided copies, the printer will jam.  Seems to work just fine with other quantities of originals - only 3 will jam.  It jams as the first copy is almost out and the second copy is just leaving the tray.  Any ideas why? 

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6 Replies
gabiene Frequent Advisor
Frequent Advisor

Re: jams printing 1 to 2 sided copies when there are 3 originals

Hi,

Are the paper tray settings correct?

 

Gabi

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Grayline New Member
New Member

Re: jams printing 1 to 2 sided copies when there are 3 originals

both trays are set to plain white letter which is correct.

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gabiene Frequent Advisor
Frequent Advisor

Re: jams printing 1 to 2 sided copies when there are 3 originals

It looks like the fuser is the problem. It could be a ''little" stuck.

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Grayline New Member
New Member

Re: jams printing 1 to 2 sided copies when there are 3 originals

I'm still having this jam problem.   I've tried different number of originals and everything works OK except for three.  I also can succefully print a 3 page document two sided.  If the fuser was causing the jam, won't it jam when printing as well as when copying?  My fuser still has just over 68,000 impressions so it's still got a long way to go.

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gabiene Frequent Advisor
Frequent Advisor

Re: jams printing 1 to 2 sided copies when there are 3 originals

Can you provide a fault code from Fault History?

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gabiene Frequent Advisor
Frequent Advisor

Re: jams printing 1 to 2 sided copies when there are 3 originals

Can you provide a fault code from Fault History? 

And the fuser on this family is known to have problems.

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