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aatew New Member
New Member

lines print when making a copy (Workcentre 6505)

I have a red & yellow line that prints when trying to make a copy using the feeder& glass top. Any suggestions?

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5 Replies
Kimzi Valued Advisor
Valued Advisor

Re: lines print when making a copy (Workcentre 6505)

Hey!

 

Is it only on copying or is it on printing too?

 

Thanks!

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aatew New Member
New Member

Re: lines print when making a copy (Workcentre 6505)

Only for copies, not printing.

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Kimzi Valued Advisor
Valued Advisor

Re: lines print when making a copy (Workcentre 6505)

Heya!

 

This does not sound possible, getting lines when copying through glass sounds pretty weird, try cleaning the glass several times.

 

If this is not the solution, it could be the imaging units or the Scanner itself which is a big problem.

 

Thanks!

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Xerox Analyst RuiKZ6N6K-xrx
Xerox Analyst

Re: lines print when making a copy (Workcentre 6505)

Hi aatew,

Kimzi is right! The problem only can be at the glass. To make sure is from there, do a quick test. Do a copy using the document feeder and then do a copy from the glass. You may see that the problem only happens from the document feeder.

You will see a small glass on the left side and because is very dark you will not see the dirty spot. Grab a light and try to see where is the spot.

Use water to clean the small glass.

 

Regards

Rui

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Bourassamr New Member
New Member

Re: lines print when making a copy (Workcentre 6505)

I will suspect a decfective scanner. Try to make a copy in black and with to see if line appear only in color.

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