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New Member
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phaser 3300mfp unable to scan from within word

I'm using Word 2003 and when I try to insert an image from the phaser 3300mfp

I get an error "scanner device is not responding please check device is turned on

and connected" Is this even possible?

 

This all in one is set up as a network printer. I can scan from the scanner to the computer

I installed the WIA program from Xerox. Likewise, the network scan program is installed.

 

Any suggestions?

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Community Manager
Community Manager

Re: phaser 3300mfp unable to scan from within word

Hi lhc,

Thank you for using the Support Forum. I have reviewed the scan solutions for your machine.  Please take a look at this solution for scanning to an application and see if this is what you are looking for.  I am not sure you can scan to Word the way you want to please consider contacting your support centre for further information.

Thanks,
CherylO-Xerox
Community Manager

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