power on configurations lose

[medomada]

thanks for help

[GabiE-Xerox]

I dont have a video, but is simple to remove the board. Just loosen the 2 thumscrews (upper and lower), one thumbscrew at the handle and pull out the board.

[medomada]

thanks for your answer, do you have a link to a video shows how to replace the required battery?

[GabiE-Xerox · Accepted solution]

Hi,

The battery (it is yellow and rectangulat) from SBC board (that one where the network cable is connected) is drained and must be replace.

Good luck!

Gabi

[medomada]

dear all, i have a WC 7556 machine, one it went to power off and on again due to electricity problems in went into non customer mode, i hade to go into the nvm 616-014 and use the value of 4 , it restarts and works fine but one i turn the macine off and disconnect it from the power source when i turn it on again it goes into the non customer mode again and i have to do the same process once again, any solution for this ? by the way i made a full over write for the image and reinstalled the software but stil the same problem.