"Recipient list has been cleared and job list has been deleted"

[boolagoosh]

I'm getting this on a newly installed C8135 (114.009.002.21400). All of our C8135s were configured using the same clone and all others work fine.

Here's where it gets interesting: This device replaced a WC7845. We used to get calls every few days saying "Scanning has stopped working". The 7845 would act exactly the same as we see the Altalink act, but no message would ever appear. We found very early on that a reboot of the 7845 would make everything work for a while. No faults are recorded when this happens.

We found that the issue seems to be triggered by a user that scans very large jobs routinely. The user puts the device in job build mode and begins scanning and building large PDFs. The session includes scans on the glass and scans through the feeder. Some of these are a hundred pages or more. The user is usually able to complete several of these before the scanning stops working. After a reboot, he's able to scan for a while again.

I tried the "fix" proposed by MittC on our Altalink without rebooting and got the same message. Once we rebooted, everything worked fine. I suspect the issue will return in a matter of days, and we'll be back to our old routine of rebooting whenever the machine falls into this failure mode.

Long story short: This problem seems to be something wrong with the ConnectKey controller, is triggered by heavy scan usage, and has existed through multiple iterations of software and hardware. Attempts to fix the issue that include a reboot appear to fix the issue, but it's just the reboot that temporarily allows it to work.

[MittC]

I received the "recipient list cleared and the job has been deleted, try again" error on an AltaLink C8030 when attempting to scan to email. Anyone not interested in goat farming can try what worked for me after several hours of messing with it. Go to the Email Setup on the printer's web interface and press the Apply Factory Settings button. Then match the configurations from a printer of the same model that has a working scan to email function.

[maineguy]

Hi There,

Yep, on current firmware and a working clone was applied.

So Xerox's support centre is really the only way to go? Been down that rabbit hole before, I'd rather not if I could avoid it.

[CherylO-Xerox]

Hi Maineguy,

Thank you for using the Support Forum. Please make sure that your printer is upgraded to the current firmware.  If that does not help you can try cloning the working printer to the printer with the error.  You can find information on cloning HERE. If this does not help please consider contacting your support centre for further assistance.

[maineguy]

Hi Folks,

Got a C8045 that's misbehaving. User reports all scans receieve the message in the subject. Checked, and indeed I get the same thing. Of course, I Googled and got nothing even remotely similar to the error. Did a cursory check of the forums and got nothing too.

The cause of my hair loss.Went digging in the config, nothing out of the ordinary. SMTP is configured, from field configured, test configuration works great. But still, same error. Rebooted, same thing. Checked NTP, good to go.

So I pull another C8045, try scanning and it works great. I go through any of the settings that would cause something like this and set them to the working C8045 (there wasn't really much to change and nothing that in my experience would do anything) and it's still no dice.

Any ideas? I'm about ready to quit IT and start a goat farm.