"Recipient list has been cleared and job list has been deleted"

[maineguy]

Hi Folks,

Got a C8045 that's misbehaving. User reports all scans receieve the message in the subject. Checked, and indeed I get the same thing. Of course, I Googled and got nothing even remotely similar to the error. Did a cursory check of the forums and got nothing too.

The cause of my hair loss.Went digging in the config, nothing out of the ordinary. SMTP is configured, from field configured, test configuration works great. But still, same error. Rebooted, same thing. Checked NTP, good to go.

So I pull another C8045, try scanning and it works great. I go through any of the settings that would cause something like this and set them to the working C8045 (there wasn't really much to change and nothing that in my experience would do anything) and it's still no dice.

Any ideas? I'm about ready to quit IT and start a goat farm.

[CherylO-Xerox]

Hi Maineguy,

Thank you for using the Support Forum. Please make sure that your printer is upgraded to the current firmware.  If that does not help you can try cloning the working printer to the printer with the error.  You can find information on cloning HERE. If this does not help please consider contacting your support centre for further assistance.

[maineguy]

Hi There,

Yep, on current firmware and a working clone was applied.

So Xerox's support centre is really the only way to go? Been down that rabbit hole before, I'd rather not if I could avoid it.

[MittC]

I received the "recipient list cleared and the job has been deleted, try again" error on an AltaLink C8030 when attempting to scan to email. Anyone not interested in goat farming can try what worked for me after several hours of messing with it. Go to the Email Setup on the printer's web interface and press the Apply Factory Settings button. Then match the configurations from a printer of the same model that has a working scan to email function.