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Constantine Nine
Constantine Nine New Member
New Member
‎07-16-2019 02:25 AM

"The MyDocs Service is down" need some assistance with my Docucolor 250

Operating System: Windows 7

I accidentally renamed (in greek letters) a scanned file in the DOCS tab, clicked SAVE and then got this message " The MyDocs Service is down "!

After that I couldn't get in the DOCS tab, on any browser, on either of my PCs!

I can navigate on the other four tabs!

Please tell me what to do!!!

SERVICE DOWN.jpgThe MyDocs Service is down

5 tabs.jpgother tabs

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CherylO-Xerox
Community Manager CherylO-Xerox
Community Manager
‎07-24-2019 05:36 PM

Re: "The MyDocs Service is down" need some assistance with my Docucolor 250

Hello Constantine Nine.

If you have not already resolved this issue, we suggest you search our online knowledgebase for this product: DocuColor 250. Also consider contacting EFI support. 

Alternatively, you can visit our Contact Us page for other support options.

Thanks,
CherylO-Xerox
Community Manager

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