"Unable to scan at this point in time " only affecting one user
I wonder if anyone can help. We are a large organisation with several hundred Xerox printers on site and I have one user who can swipe at the printers, print, copy but when they try to scan to email they get the message "Unable to scan at this point in time ". It works fine for other users so it seems to be something to do with the users account but I'm not even sure where to start looking.
All of our users are on Microsoft Exchange. I've checked the users account in AD and can find no irregularities.