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New Member
New Member

"unable to verify the printer on your network", Altalink B8075

Product Name: Xerox AltaLink B8045 / B8055 / B8065 / B8075 / B8090 Multifunction Printer
Operating System: macOS 10.15 Catalina

My office just got Altalink B8057.  I downloaded a fresh copy of the software, installed it, and added a new copier on my Mac running on Catalina (10.15.1).  After hitting "Add" button, the pop-up message saying "Uable to verify the printer on your network".  After a few attempts, this message does not appear and it looks like the copier is added to the printer menu.  But when I send a print job, it is not processed.  Once in a while, after a few hours, my print job completes but it is not registered in the "complete job" list.  All the others in our department using the copier can print from their computer (both Mac and PC), mine does not.  Any help is appreciate it.

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Community Manager
Community Manager

Re: "unable to verify the printer on your network", Altalink B8075

Hi DKO8591,

Thank you for using the Support Forum. Please take a look at the solutions for one user unable to print.  If the solutions there do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Analyst Nation Moderator
Analyst Nation Moderator

Re: "unable to verify the printer on your network", Altalink B8075

Assuming Xerox Driver 5.3.0 or higher, try adding it as an HP Jet direct or LPD printer instead of just clicking on it from the list.

 

 

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Joe Arseneau
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