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newhereTX
New Member
New Member
‎10-30-2021 11:09 AM

re: You do not have permission to open the application “Xerox ICA Driver”

Product Name: WorkCentre 3335/3345
Operating System: macOS 11 - Big Sur

Hello,

I have a MacBook Air, and I am trying to use my WorkCentre 3345 to scan documents to my laptop.  I downloaded the driver, and when I go to System Preferences and click on Printers and Scanners, I click on the WorkCentre 3345 printer, I see the options of "Print"/"Scan".  When I click on Scan and "Open Scanner", this missage comes up:

You do not have permission to open the application “Xerox ICA Driver”.

What does this mean?   I have tried several ways to use the printer to scan to my laptop using the CentreWare page also, but nothing seems to work.

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CherylO-Xerox
Valued Advisor
Valued Advisor
‎11-01-2021 08:30 PM

Re: re: You do not have permission to open the application “Xerox ICA Driver”

Hi newhereTX, 

Thank you for using the Support Forum. I see no one has responded to this post yet. So, at this point I would recommend contacting your local Xerox Support Department to speak with a Product Specialist for more assistance. Please call 1-800-821-2797 or 1-800-835-6100   

Thanks,
CherylO-Xerox
Community Manager

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