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New Member
New Member

scan-email option has disappeared from main menu

Hi,
Please can anyone help us.

 

We experienced some issues with our Workcenter M24 printer and we did (ALL NVM) reset.

 

After the reset, we re-adjusted all NVM value as per the attached document found on the hidden compartment (Tray-1).

 

We have recovered all functionalities of our printer except the scan-email option which has disappeared from the main menu.

 

We were not able to set the value of the chain link 840-014 to 1 (Error message appear: incorrect value)

 

When looking on the workcentre M24 Service Manual, we found this note on page 1190 (Scan to E-mail enable (WC 24 only) NOTE: In order to set value to 1, enter) No think appear after enter.

 

Please. What we should enter to set this NVM to 1 since it's 0 now.

 

PS: all required Network configuration (smtp, ...) has been configured by mean of internet service and the send email option is ticked.

Thanks

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2 Replies
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Valued Advisor
Valued Advisor

Re: scan-email option has disappeared from main menu

Check Fabio's response to your duplicate post here

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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New Member
New Member

Re: scan-email option has disappeared from main menu

Fabio's response doesn't resolve our problem.

 

So, we still waiting for any precious helps.

 

Thanks

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