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New Member
New Member

scan files not showing in private folder

Hi,

I am currently having an issue where a user has scanned documents to a private folder and had confirmation the scan is complete.

But when logging on to the printer and selecting the folder, inputting the password, the folder is not showing any of the files.

I dont want to recreate this folder by deleting and making new as there are around 200/300 scanned documents in there

 

Any help/advice much appreciated.

Thanks

Revok

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Valued Advisor
Valued Advisor

Re: scan files not showing in private folder

For now just make an entirely separate folder for their scans.

The old folder is likely corrupt and not recoverable, but it can't hurt to try accessing it with various methods, browsers etc.

You didn't bother with a model number so there are no specifics, if it is a bigger model it likely has a Software reset in the Troubleshooting location when logged in as admin, give that a go.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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New Member
New Member

Re: scan files not showing in private folder

hi,
thanks for the reply, apologies for not leaving model number was clearly having a bad day yesterday.

Will create a new folder now as work around, was corruption caused because of the amount of documents in there?

Model is a workcentre 7835

I will look into troubleshooting and software reset now, how can I access via browser, I am already using ie to access the printer and view folders from scan as it is!

Thanks
revok
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Valued Advisor
Valued Advisor

Re: scan files not showing in private folder

Do the software reset at the device, there is no way to do so at the Web interface (CWIS)

Since it is a Connectkey product, you may be able to recover it by simply updating the firmware, what version you would go to would depend on the version you have now.

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe Arseneau
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