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Community Manager
Community Manager

Re: scan to email error - "empty base64 output"

Hello xerox_B235_user, 

I've included the instructions below for both scan to email and scan to PC for you to review. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Scan to Email

Scan to Folder

Community Manager

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scan to email error - "empty base64 output"

Product Name: Xerox B235 Multifunction Printer
Operating System: macOS 11 - Big Sur


I have a Xerox B235 connected to a mac with OS11 Big Sur.

I have an error message while using the function "scan to email" with a connection failure <-14> and Empty base64 output. Any idea what to change to make it work ?

Besides, is there a function "scan to PC" that works from the printer ? If yes, how to use it ?

Thanks in advance for the tips.

Capture d’écran 2022-09-28 à 09.10.05.png 

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