scan to email error - "empty base64 output"

TammyL-Xerox · ‎09-30-2022

Hello xerox_B235_user,

I've included the instructions below for both scan to email and scan to PC for you to review. If you are still having issues after trying these steps, I suggest that you call into our support department for assistance @ 1-800-821-2797.

Scan to Email

Scan to Folder

Thanks,
TammyL-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

xerox_B235_user · ‎09-28-2022

Hello,

I have a Xerox B235 connected to a mac with OS11 Big Sur.

I have an error message while using the function "scan to email" with a connection failure <-14> and Empty base64 output. Any idea what to change to make it work ?

Besides, is there a function "scan to PC" that works from the printer ? If yes, how to use it ?

Thanks in advance for the tips.

Re: scan to email error - "empty base64 output"

scan to email error - "empty base64 output"