Showing results for 
Search instead for 
Did you mean: 
4 Replies
New Member
New Member

Re: scan to using sftp fails

Did anyone find a solution for this issue yet?

I am trying to scan from Xerox AltaLink 80xx series to SFTP on macOS Ventura. SFTP server is running via "Remote Login" and I can connect to it using Windows and macOS devices, write and delete folders.

However when performing a destination test via the Xerox EWS:

SFTP Destination Test fails.jpgWorkflow Scanning Confirmation Report:

Destination 1: Status....... FAILED

Status Details: Job canceled due to lack of system resources


Any help would be appreciated

0 Kudos
New Member
New Member

Re: scan to using sftp fails


I*ve got the same issue with a Work Centre 6515DNi printer,

The problem is that the user name you enter in the printer's configuration is NOT USED.

From the log file of my SSHD:
Jun 3 23:31:10 pflasterei sshd[5550]: Invalid user  from port 42369

Note the TWO spaces between "user" and "from". This is the empty user name submitted by the printer.

There is obviously a bug in the current firmware versions.

Tags (2)

Re: scan to using sftp fails

thanks for your reply.

in answer to the two points you made:

when I posted the ls -l directory listing, I edited it to exclude all the other directories so as to just show the target one, xerox.  Somehow the editing messed up and the 0 was somehow replaced with 248.  I've re-run the ls directory listing and can confirm that it is indeed 0.

Regarding the ip address with no spaces, this is how the ip address is entered using the Xerox Internet Services web interface of the printer to set up an Address.  The 22 is the port number to be used.

So unfortunately, these two points don't help.

In conventional use of sftp services, when a connection to a server is made for the first time, an ssh signature is echanged between server and client.  This step may be missing from the Address setup in the Xerox printer and perhaps this is the issue.



0 Kudos
Valued Advisor
Valued Advisor

Re: scan to using sftp fails


Thank you for using the Support Forum.  On the server adjust the lines as seen below:

pi@Zdrive:~ $ ls -l /media/toshiba/Public/xerox
drwxrwxrwx 1 pi pi 248 Jul 27 13:33 xerox  Why is this set to 248 and not 0?

Also the IP Address:Port: 192 168 2 30 22  Why the 22?  Mkae sure you have peroids between the sets of numbers.  

If this does not help please consider contacting your support centre for further assistance.

Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

scan to using sftp fails

Product Name: WorkCentre 3335/3345
Operating System: Linux

I have setup the 3345 to scan to a file server using sftp but get the error: "file exists or the failure is unspecified".  There is no error code.

The 3345 is at software version  The ip address of the printer is  In the Address Book Scan To settings are: Protocol sftp, Address type: IPv4 Address, IP Address:Port: 192 168 2 30 22, Document Path: /media/toshiba/Public/xerox, login name: pi

On the server, the file permissions are:

pi@Zdrive:~ $ ls -l /media/toshiba/Public
drwxrwxrwx 1 pi pi 248 Jul 27 13:33 xerox

On another linux server I can successfully transfer files to the file server using sftp:

pi@raspberrypi:~ $ sftp
pi@'s password:
Connected to
sftp> put deleteme /media/toshiba/Public/xerox
Uploading deleteme to /media/toshiba/Public/xerox
deleteme 100% 9 3.6KB/s 00:00

The file arrives on the file server:

pi@Zdrive:~ $ ls -l /media/toshiba/Public/xerox
total 1
-rwxrwxrwx 1 pi pi 9 Jul 27 13:31 deleteme
drwxrwxrwx 1 pi pi 0 Jul 27 11:07 test

Any help would be appreciated

0 Kudos