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lukib84
New Member
New Member

scanning does not work after updating the system to win11

Product Name: WorkCentre 3335/3345
Operating System: Windows 11

Hello
I have updated my windows system to version 11. After the update my 3345 will not scan or copy. Printing works. The device is connected via USB port.
I suspect it is a driver fault, I downloaded a new one and installed it but it did not help.

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CathyO-Xerox
Community Manager
Community Manager

Re: scanning does not work after updating the system to win11

Hello lukib84,

I searched our Support Pages and found some articles on scanning that may help re-set up the scanning for you:

How To Enable the Printer for Scanning

How To Set Up Scanning to an FTP Server

How To Set Up Scanning to an SMB Folder

 

 

Thanks,
CathyO-Xerox
Community Manager

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