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Alexap
New Member
New Member

scanning not working

Product Name: Xerox B215 Multifunction Printer
Operating System: Windows 10

hi , 

the printer is working I can print, but the scanning option is not working.

see the attached photos. it been stucked as on the photo ....I tried to use USB or Network or

to reinstall the drivers still have this problem.

Alex xerox1.jpgxerox2.jpg

 

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5 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: scanning not working

Hello Alexap,

When this is happening, is your device printing something at the same time? You may need to call Support for some troublshooting: 1-800-835-6100  

Thanks,
CathyO-Xerox
Community Manager

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Alexap
New Member
New Member

Re: scanning not working

Hi Cathy,

No it is no printing anything ... just that what happens as I try to scan something.

I am very dissapointed.

 

 

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aeott
New Member
New Member

Re: scanning not working

Have you solved this issue?  I'm experiencing the same thing. Thanks.

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Alexap
New Member
New Member

Re: scanning not working

yes.

sad the technical support could not solve it.

I installed new firmware and the issue was solved.

 

 

aeott
New Member
New Member

Re: scanning not working

Thanks.

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