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nunorodrigues New Member
New Member

scanning to email using office365 account

Hi, i'm having trouble trying to configure and use the scan to email feature. The smtp server is office 365 and besides i had seen a few posts here with the same kind of problem, the solution sugested doesn't work for me. This is the settings i'm using:

  • Server Address: smtp.office365.com
  • Outgoing SMTP Port Number: 587
  • Connection Security: STARTTLS
  • SMTP Authenthication: SMTP AUTH
  • SMTP AUTH User Name: [same as device email - valid office365 email account]
  • Validation Type: On Device

I get "016-781" error!

 

Thanks in advance!

Nuno

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3 Replies
Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: scanning to email using office365 account

If it is any of the Versalink products you need to disable Dual stack and update the firmware.

If those 2 things don't work then you need to call Xerox and supply themn with a Wireshark of the scan attempt to diagnose it.

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Joe.
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Agency Analyst LBergAXA22A-AA
Agency Analyst

Re: scanning to email using office365 account

What do you mean by disable dual stack?

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Analyst Nation Moderator Joe053204-xrx
Analyst Nation Moderator

Re: scanning to email using office365 account

Only a thing on VersaLink devices, so if you have one go to

 

12.JPG

 

13.JPG

 

And change it from Dual Stack to IPv4

 

14.JPG

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Joe.
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