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New Member
New Member

select and address and the machine chooses a random one

Our Xerox 7556 has suddenly decided not to use the address we have chosen to scan to but choses one of its own!

If we select a name/address, it displays another one off the list and not the one chosen. Anyone else had this problem and how do I sort it. TIA

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Valued Advisor
Valued Advisor

Re: select and address and the machine chooses a random one

Sounds like it is just using the email of whomever it last sent to, but if you are telling it to scan to Jeff@fakemaildomain.com and hitting send, but Gordan@yourcompany.com is getting it, I would have Xerox send a tech and wipe the device immediately and then set it up from scratch.

 

But if it just populates the last email you actually chose, just turn off that feature.

Properties > Services > Email > Setup > Security

Capture.GIF

 

Or the screen is simply uncalibrated so that the touch points are slightly off, in that case it would be picking the entry above or below the one you choose, if that is the case,  get a tech to diagnose/calibrate the touch panel.

 

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Joe Arseneau
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