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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: sendet fax are a black sheet

Pay attention please! The IIT board on the 7225 and 7125 are not the same. And yes, 960K68412 is the new part no.

The IIT PWB is located behind the scanner, where the DADF cables plugs in.

Re: sendet fax are a black sheet

Hello,

thanks for your good advice.

I've 2 other machines and I'll lock wich board is in the 7125. I've also a second 7225 to replace the scan board.

In my machine with the black sheet scanning there ist the board 960K68411K001. This machine has only 3500 sites printed and also this count scanned.

Is the 960K68412 board a newer revision?

Thank you very much!

Best regards

Steffen

Btw. where can I by this board?

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: sendet fax are a black sheet

Hi,

It is as I supposed.

In this case try to clean very well the optical system (glass and mirrors), upgrade the machine software and if still not working replace the IIT PWB (scanner board) part no. 960K68412.

 

Gabi

Re: sendet fax are a black sheet

Hello,

special thanks for the fast replay.

Yes, that's the problem. DADF and scan from glass get a black sheet WC 7225_Page1.jpgblack sheet WC 7225_Page2.jpgblack sheet.

What can I do?

Thanks!

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GabiE-Xerox
Xerox Employee
Xerox Employee

Re: sendet fax are a black sheet

Hi,

This type of machine have a issue with scanner board. It can be intermittently, so check copy and scan from glass and DADF are good or not.

Gabi

sendet fax are a black sheet

Product Name: WorkCentre 7220/7225
Operating System: Windows 10 x64

Hello,

I've the problem with my 7225, that when I've sending a fax, the receiver get a black sheet.

Any idea what's the problem. Btw copying is working fine.

Thanks for your help.

Greets!

Steffen

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