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New Member
New Member

service or lack thereof/faulty equiptment

The other day  my xerox phaser died for no apparent reason.  I searched the xerox website trying to find where to go to get help and finally called the 24/7 help line.  After going through several prompts I received the message that I needed to call the following day between 8 and 5 eastern standard time.  Anyone else have this happen?  How did xerox ever get such a high service rating? I wonder how much they paid for it.  So much for 24/7 help.  My phaser has less than 50,000 copies made and to date I have paid over $600 in service repairs.  The fuser went out with less than 15,000 copies made followed by the internal power pack just recently.  I think it would cost less at this rate to use the fedex store for copies.

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2 Replies
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New Member
New Member

Re: service or lack thereof/faulty equiptment

I highly recommend always buying a service plan with any Xerox. Depending on your model, the price per clicks are almost always cheaper than inkjet and definitely cheaper than making copies at Fedex. That way, all your supplies and service are 100% covered. In the long run this is almost always a cheaper option.
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Technical Escalation User
Technical Escalation User

Re: service or lack thereof/faulty equiptment

The xerox service number is 18008212797. You can call them any time of day.

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