slow interface xerox workcentre 7835 7845

[jjjeroenski]

We have different machines, 7835 and 7845 on latest spar firmware

but we are still wondering if it is possible to speed up the interface/console on the machine. (touchscreen)

We use all day long workflow - scanning/scan2mail/faxing/copying on the macine but the interface is always "waiting with the turning clock".

Somebody knows if it is possible to speed up with memory or something else?

[CherylO-Xerox]

Hi jjjeroenski,

Thank you for using the Support Forum. Please take a look at this solution for touchscreen options.  If this does not help, please consider contacting your support centre for further assistance.

[jjjeroenski]

If I try to open your given website, i get:

"

Our apologies...

The Xerox.com page you requested is temporarily offline. Our staff will restore this page to full service shortly.

"

[Kimzi]

Hi you!

The xerox support page is having some technical difficulties, try again later today :)

Best Regards

Kimzi

--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

[jjjeroenski]

We are already testing with the 072.040.004.09100

[Karl063192]

Hi,

If you are already at firmware version 072 you can try with deactivating McCafee and Image Overwrite. Could Help with UI response.

K.

[jjjeroenski]

image overwrite is already disabled on all machines.

Where could I find the McAffee disable option?

[Karl063192]

Printer Web Page, Properties Tab, Security in left column and choose McAfee, then disable it. The Printer will need to restart.

Hope it help.

K.