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jjjeroenski Valued Member
Valued Member

slow interface xerox workcentre 7835 7845

We have different machines, 7835 and 7845 on latest spar firmware

but we are still wondering if it is possible to speed up the interface/console on the machine. (touchscreen)

 

We use all day long workflow - scanning/scan2mail/faxing/copying on the macine but the interface is always "waiting with the turning clock".

Somebody knows if it is possible to speed up with memory or something else?

 

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8 Replies
Community Manager CherylO-Xerox
Community Manager

Re: slow interface xerox workcentre 7835 7845

Hi jjjeroenski,

Thank you for using the Support Forum. Please take a look at this solution for touchscreen options.  If this does not help, please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

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Select Accept as Solution for posts that have helped to solve your issue(s)!

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jjjeroenski Valued Member
Valued Member

Re: slow interface xerox workcentre 7835 7845

If I try to open your given website, i get:

"

Our apologies...
The Xerox.com page you requested is temporarily offline. Our staff will restore this page to full service shortly.

"

 

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Kimzi Valued Advisor
Valued Advisor

Re: slow interface xerox workcentre 7835 7845

Hi you!

 

The xerox support page is having some technical difficulties, try again later today :)

 

Best Regards

Kimzi


--------------------------------------------
Please remember to select "Accept as Solution" for posts that helped you solve the issue.

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Agency Analyst MikeAXEY2C-AA
Agency Analyst

Re: slow interface xerox workcentre 7835 7845

 
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jjjeroenski Valued Member
Valued Member

Re: slow interface xerox workcentre 7835 7845

We are already testing with the 072.040.004.09100

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Xerox Employee Karl063192
Xerox Employee

Re: slow interface xerox workcentre 7835 7845

Hi,

 

If you are already at firmware version 072 you can try with deactivating McCafee and Image Overwrite. Could Help with UI response.

 

K.

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jjjeroenski Valued Member
Valued Member

Re: slow interface xerox workcentre 7835 7845

image overwrite is already disabled on all machines.

Where could I find the McAffee disable option?

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Xerox Employee Karl063192
Xerox Employee

Re: slow interface xerox workcentre 7835 7845

Printer Web Page, Properties Tab, Security in left column and choose McAfee, then disable it. The Printer will need to restart.

Hope it help.

K.