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New Member
New Member

smb scan problems error 027-516

Product Name: workcentre 7120
Operating System: Windows 10 x64

hi all,

we can't scan on new PCs (windows 10x64 1909).

We don't have any antivirus or firewall ( windows 10 firewall disabled too) 

New folder created and succesfully shared with all permissioin granted.

Windows 10 network protection settings lowered.

what we can do?

Zero problems with Older Pcs working with Windows seven and avast antivirus 

thanks to all

0 Kudos
2 Replies
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Community Manager
Community Manager

Re: smb scan problems error 027-516

Hi Enrico,

Thank you for using the Support Forum. Please take a look at the solutions for the error 027-516.  If those solutions do not help please consider contacting your support centre for further assistance.

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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Analyst Nation Moderator
Analyst Nation Moderator

Re: smb scan problems error 027-516

If it can't be fixed via the latest firmware 71.24.23

You will need to switch to FTP, this should get you setup on the Windows side of that equation.

When you get to step 7 and choose the Physical Path, make it the shared directory.

Then in the scan template us FTP instead of SMB

same IP address, port 21 and no Directory path.

Login name and password is the Windows account you used in step 11

Please be sure to select "Accept Solution" and or select the thumbs up icon to enter Kudos for posts that resolve your issues. Your feedback counts!

Joe