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Keith1
New Member
New Member

trouble sending Faxes

Product Name: WorkCentre 3335/3345

Good afternoon

I have a WorkCentre 3345 that has trouble sending to some locations.  The locations seem to have a forwarded fax line that change from a single ring tone to a double ring tone.  When the fax hears the double ring tone it goes into redial mode.  Once the redial attempts fail the fax fails to send.  Can anyone help me with a work around?

Keith

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2 Replies
Keith1
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New Member

Re: trouble sending Faxes

an update.  The error returned indicates Line Busy.  The machine is seeing the double ring as a busy signal.  Is there a way to turn off the detection of the busy signal?

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jensbont
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New Member

Re: trouble sending Faxes

Check for phone line connection issues that might be causing failed sent faxes. Call the fax number you are sending to from a phone: If you do not hear fax tones, the receiving fax machine might be turned off or disconnected. ... Connect the phone line to the 1-Line port, and connect the answering machine to 2-Ext.