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ahmedabugazia
New Member
New Member

unable to scan pc or network

Operating System: Windows 8.1 x64

i can't scan to pc wither with cable connection or network and i didn't find a software to scan .

i have xerox 5024 

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2 Replies
CathyO-Xerox
Community Manager
Community Manager

Re: unable to scan pc or network

Hello Ahmed,

I searched the knowledgebase, and found this article with the steps to send a Scan to your PC.

Thanks,
CathyO-Xerox
Community Manager

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benmanenti46
New Member
New Member

Re: unable to scan pc or network

You can also switch to a different USB port on your computer to check if a faulty port is to blame. If you're connecting the scanner to a USB hub, connect it to a port attached directly to the motherboard instead. Unplug any other devices, particularly scanning devices, that may be causing a conflict with the scanner.

Thanks and Best Regards:

 

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