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work Center XE80 scanning issue

The unit worked fine  since I bought it brand new.. Today the scanner stopped helfway not finishing the scac, it looks like the light bar is stuck, flashes once each time I try to restort the machine E2 appears in the window, the red light flashes like it's out of paper but it has paper in it,, Can anyone give me an ideas hot to fix this problem?

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4 Replies
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Community Manager
Community Manager

Re: work Center XE80 scanning issue

Hi archisteve,

Thank you for using the Support Forum. Please take a look at the solutions for the E2 code and see if any of these will help.  If none of the solutions help please consider contacting your support centre for further assistance. 

Thanks,
CherylO-Xerox
Community Manager

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Re: work Center XE80 scanning issue

Thanks for getting back to me...I have tried everything on the E2 Error code list and eliminated all...When turning the power on,,,Auto light is on,, paper reduction light is at 100% ,, left red light flashes, small green light is on and E2 shown on screen...nothing helped! Any more sudjestion ?

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Community Manager
Community Manager

Re: work Center XE80 scanning issue

Hi Archisteve,

I am afraid I have nothing else at this point I think you might need to call support for further help. 

 

Thanks,
CherylO-Xerox
Community Manager

Be sure to click Kudos for those who have helped you.
Select Accept as Solution for posts that have helped to solve your issue(s)!

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Re: work Center XE80 scanning issue

The problem has been resolved!

Thanks for the help..

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