Thank you for using the Support Forum. Please take a look at these solutions I found on the support page for your machine and see if they will help you.
If these do not help, please consider contacting your support centre for further assistance.
you can have a look at the tips below.
If you want to have a loko at PDF version click here. Please note those are not official Xerox. I created them to help with my work.
1. Enable Secure HTTPS
2. Configure communication protocols
Note: Make sure you confirm this settings with you IT department. Those might be influenced by other network configurations such as firewalls or routing rules.
1. IP Settings
2. DNS Settings 3. Apply changes
3. Configure SMTP protocol
On CWIS, navigate to SMTP section configure as:
1. Server Information
2. SMTP authentication
3. Connection encryption
4. File Size Management
5. Test Configuration
4. Other considerations
thank you for your very usefull step-by-step instructions.
But when I've tryed to do it I verified that the option SSL/TLS in SMTP server configuration doesn't exists.
So I've verified if there was a newest firmware... and there was.
I've done upgrade to 061.121.222.06507 and after I've done it, the option SSL/TLS in smtp server configuration was.
I followed your step-by-step instructions and now it works well.
Thank you for your usefull help.