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mohammed_k Occasional Contributor
Occasional Contributor

workflow scanning on 75XX and 57XX Microsoft | Windows Server 2012

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I'm having problems on workflow scanning with win server 2012

machine show to me can't Contact to server
iam use
SPAR Software Release version 061.121.222.32600 on 75xx
and
SPAR Software Release version 061.132.222.35200 on 57xx

  

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21 Replies
Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: workflow scanning on 75XX and 57XX Microsoft | Windows Server 2012

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mohammed_k,

 

I'm going to ask a few questions to see if we can get a resolution:

 

  1. Is the 2012 server in a domain? Have you tried the following: DOMAIN\user or PCNAME\user
  2. Did you try hostname and/or IP address?
  3. Did you make sure the firewall is disabled?
  4. Did you make sure the LAN connection was not setup as public but work?

Thank you,
Jordan

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Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

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mohammed_k Occasional Contributor
Occasional Contributor

Re: workflow scanning on 75XX and 57XX Microsoft | Windows Server 2012

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i  try all of this and its not pass

 

also i see in the  confirmation report 

 

{Remote directory lock failed .}. 
in both smb port 
445 and 139 


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Fabio Valued Advisor
Valued Advisor

Re: workflow scanning on 75XX and 57XX Microsoft | Windows Server 2012

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that seems to be an ntfs issue maybe? maybe you are using a user with no delete/remove rights?

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mohammed_k Occasional Contributor
Occasional Contributor

Re: workflow scanning on 75XX and 57XX Microsoft | Windows Server 2012

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i did't think its rights issue Because i try also by local admin user and domain admin user  . 

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mohammed_k Occasional Contributor
Occasional Contributor

Re: workflow scanning on 75XX and 57XX Microsoft | Windows Server 2012

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In my case the system can create the file lock on the system, but from there all fails.  The event log shows that successful login and access by the approved account, but other than the lock folder and file creation nothing.  The system is preventing the lock from being manipulated to create the PDF and then delete the lock.  The problem is definitely around security on the new system as it applies to remote file manipulation from a non-Microsoft system.

 

Remember that you are responsible for your own decisions to act upon the information provided by community members , Without any liability to Xerox.
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Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: workflow scanning on 75XX and 57XX Microsoft | Windows Server 2012

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mohammed_k,

 

This sounds to me like a permission issue. Double check the SHARE and NTFS permissions and make sure to add the USER you are using in the file repository setup - and that user has FULL control on both SHARE and NTFS. Try that and then get back to us.

 

Thank you,
Jordan

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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mohammed_k Occasional Contributor
Occasional Contributor

Re: workflow scanning on 75XX and 57XX Microsoft | Windows Server 2012

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i check the SHARE and NTFS permissions and iam  sure USER is using in the file repository setup and that user has FULL control on both SHARE and NTFS and has admin rights also . 

Dear jorth did you Configure  workflow scanning befour on Windows Server 2012 ?

Remember that you are responsible for your own decisions to act upon the information provided by community members , Without any liability to Xerox.
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Agency Analyst JordanAXAUQE-AA
Agency Analyst

Re: workflow scanning on 75XX and 57XX Microsoft | Windows Server 2012

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mohammed_k,

 

Yes, I have configured both SMB and FTP scanning on such systems. It's very odd that is wont let you modify the file which is causing your issue. Have you tried setting up an FTP server (FileZilla) to see if you can scan successfully with it? With it - you will get better logging information to see if you can pinpoint the error down without putting a network trace on it. When I get into the office on Monday I will search for some tips to see if anything shows up - I will let you know.

 

Thank you,
Jordan

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!

Thank you,
Jordan R.
Systems Analyst / Consultant
Fiery Certified Professional

If someone helped you make sure you give Kudos for their efforts! Don't forget to Select Accept as Solution if the reply resolved your issue as it will be able to help others!
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Fabio Valued Advisor
Valued Advisor

Re: workflow scanning on 75XX and 57XX Microsoft | Windows Server 2012

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can you remove the share and recreate it? see it that resolves the ntts issues?

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