Thank you for using the Support Forum. To enable the USB Scan follow these steps:
If the scan button is not showing on the User Interface / screen please follow these instructions to turn it on.
USB scanning is accessed through the Workflow Scanning Icon
1. Open CWIS.
2. Click the [Properties] tab. Log in as administrator. (default username is admin, password is 1111)
3. Click on [Services] on the left side of the page to expand the list of options
4. Click on [Display] under Services
5. On the right side select [Show/Hide]
6.Select the box beside [Workflow Scanning] to put a check in the box and show the icon on the UI
8. Close page
If this does not fix the issue please consider contacting your support centre for further assistance.
We were previously able to scan to usb, but the option doesn't appear anymore when we choose "Scan".
Is there any admin parameter to enable/disable scan to usb? I have been looking everywhere for some documentation on this and couldn't find anything.