xerox workcentre 7855 will not receive fax from Specific number

[rwright1]

We have a xerox workcentre 7855 at one of our offices. It sends and recieves faxes with no issue except for one specific number. It is one of the county offices and we can send a fax to them with no issue, issue is with receiving fax from this number. One of the agents at this office states that they can hear the fax coming in but then it appears the fax transmission just stops and nothing is received. The county office get a confirmation page when they send to us even though the fax is not received. Called the service provider who tested the line and found no issues. Any ideas? Thanks

[Joe Arseneau]

The only thing you can do on the receiving side is the following:

Machine status > Tools > Service Settings > Fax Service > Incoming Fax Defaults > Advanced Capabilities > Disabled > OK > Close

[rwright1]

Thank you for the reply but I am unable to navigate to "Machine status > Tools > Service Settings > Fax Service > Incoming Fax Defaults > Advanced Capabilities > Disabled > OK > Close". I can go to "status" but no "tools" available(screenshot below). I have looked in all of the options but cannot find the referenced location to make this modification. Any idea? Thanks

[Joe Arseneau]

You have to go to the actual printer, most fax control needs to be done locally at the device, and this is one of those things.

[Joe Arseneau]

If you are on very new firmware (starts with 073) and are comfortable setting an exception in Java on your PC for all data to and from the printer, you can do this with the Remote control panel from the Support tab of the MFP webpage.

But due to ever changing security changes, this feature almost always requires the latest firmware versions on the MFP, and will require Https on the MFP as well as the exception being added in Java Security since it is highly unlikely you would have purchased a valid certificate for Https.

[rwright1]

Thanks for the help. I did this on the machine locally but still getting same thing. Thanks again for the suggestion

[Joe Arseneau]

Have the sender change how they send it then, they should be able to change compression, or send rate, or enable Error Correct mode, or something.