Can't add printers to FreeFlow Core

[JohnW-Xerox]

Hi all,

I have suddenly began having problems adding printers to FF Core. I get an error that says that Core is unable to make a connection to the printer and taht either the printer is not responding or the IP address in incorrect. I have checke the printers and they are on line, I can ping them from the server that is running Core and I can access the printer web interfaces from the Core PC.

There are very little configuration selections in Core so I am not sure how to troubleshoot this. I know that Core uses IPP to get the printer info and I have checked the printers and IPP in enabled.

This was working earlier and I can't think of anything that has changed recently to cause this to suddenly stop working...

Any ideas?

John

[KenCBraEU]

Hi John.

Have you tried to use DNS name of the printer?

I use that on my FreeFlow printservers without any problems.

Ken

[JavierM-Xerox]

Is SNMP is enabled on the printer? That's also required for adding printers.

[JohnW-Xerox · Accepted solution]

Just to close this out... It must have been some sort of network issue (maybe a router on our network) as all of a sudden, things started working again.

[Mike870173-XRXL]

I am having the same problem with a new V4.0 install in our demo room.

SNMP is running on the FFPS - I can ping the FFPS using the DNS name and IP.

Any suggestions?  It's tough to demo when it doesn't work. TiA

[JavierM-Xerox]

I would validate the software versions and escalate to the hotline since a developer will need to take a look.

Also - what print engine / software version?

[Mike870173-XRXL]

Trying to add a D110 FFPS Ver 9.0   90.B4.22B.86

Also tried a EFI Print Server connected to a 570 - Command WS vers 5.5.0.35

Both give the same error

Unable to establish connection with the printer.

Either the printer is not responding or the DNS name or IP address is invalid.

Error encountered connection to the device specified.

Verifiy your device is online and able to accept internet and network connections.

Could it be something with the license? Im using a Xerox ionternal license

[JavierM-Xerox]

It's not something with the license - can you send me the IP addresses via private message? I want to see how they respond to v4 SP1 (I usually stop using a release a few weeks before launch). I would definitely get this into development.

[getienne]

Hi

I'm pre sale analyste from France and I get exactly the same difficulties.

I have reinstall FFCore on a new installation Windows 7 with MS SQL and I get the same problem.

I can connect to printers (iGen150 and DC260) with the IP address in the web browser without problem.

My colleague can connect to the same printers without problem and has the same OS and FFCore configuration.

If you have solution to that, it's welcome.

Regards

[FPsuite1]

Hi,

I have installed the upgrade 4.0.0.2 on two FF Core 4.0.0.1.

After reboot impossible to connect IPP Print server and Fiery.

I have reinstalled 4.0.0.1 under the 4.0.0.2 (without error message).

After reboot I have reconnect all IPP machines.

My license is always 4.0.0.2.

I think there is a bug with IPP with 4.0.0.2 version....

Regards,

Philippe