Core question - newbie

[nicolepegasus]

Hi everyone,

We are new to Freeflow Core and are having a hard time troubleshooting this issue.

We have a booklet workflow that extracts certain pages (as directed by a text file) and prints those pages duplexed on a different stock. 

The problem we've encountered is that the workflow works when one set of four pages is in the booklet, but two sets (8 pages) only extracts four of the pages.

The text file seems correct but once it's sent through core, the second set is ignored and printed as normal pages of the booklet.

What are we missing here? 

[DavidU54339-XRX]

It would be helpful if you could supply the WF and text file.

[nicolepegasus]

Hi David,

I may do that after seeing what our solutions guy can do.

Second level service had us update our Core software today which has rendered our workflows useless for now.

Once this new problem is solved, I'll reach back out for help if necessary.

Thank you!
Nicole