We are using FFC v5.1.0.0[2017.11.27 15501 01.20].
I have several hotfolders setup on our server. When a Mac user drops a file into a hotfolder, sometimes it just sits there, and I need to restart the hotfolder. It rarely happens to a file that a PC user submits. There does not seem to be any rhyme or reason which hotfolder. It could be "HotfolderA" today, "HotfolderB" yesterday, and could be "HotfolderJ" last week.
Thanks
This should not be happening. You can contact Xerox support to have them look at the issue.
Your SW release is a bit old. The latest release is 5.4.1, you could consider upgrading. Not sure if this would eliminate the issue.