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Jack1 New Member
New Member

FreeFlow Core Word Documents fail to process

I'm getting the following warning when submitting word documents in various versions

 

Incompatible Files Found

The following files are not supported for submission:

 

any advise please

 

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3 Replies
FreeFlow Production Workflow Moderator DavidU54339-XRX
FreeFlow Production Workflow Moderator

Re: FreeFlow Core Word Documents fail to process

If the files have the extension of .doc or .docx, they should be processed by FFCore. I recommend contacting Xerox service -- this may be a SPAR.

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Jack1 New Member
New Member

Re: FreeFlow Core Word Documents fail to process

Thanks for your advice. I'll contact Xerox support.

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FreeFlow Production Workflow Moderator Michael325861-xrx
FreeFlow Production Workflow Moderator

Re: FreeFlow Core Word Documents fail to process

Please also ensure that you are using Microsoft Office version 2013 or 2016. Earlier versions are not supported.

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