I'm getting the following warning when submitting word documents in various versions
Incompatible Files Found
The following files are not supported for submission:
any advise please
If the files have the extension of .doc or .docx, they should be processed by FFCore. I recommend contacting Xerox service -- this may be a SPAR.
Please also ensure that you are using Microsoft Office version 2013 or 2016. Earlier versions are not supported.