cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Frequent Member
Frequent Member

Freeflow Core not sending response to uStore

Hello all,

 

Seeing if anyone has had to address this issue before. We have uStore in a cloud enviroment and FFCore on a local server. I have the workflows syncing, jobs are sending to FFCore as well. However, it seems uStore is not receiving a callback from FFCore to move the jobs from "Prepress in Progress" to "Ready for Delivery" or whatever queue is next. The jobs are hanging in "Prepress in Progress" and eventually moving to "Failed Jobs" after some time.

 

Are there any specific ports that need opened up or am I missing a configuration setting somewhere? 

 

Thanks!

 

 

0 Kudos
10 Replies
Highlighted
Account Deactivated

Re: Freeflow Core not sending response to uStore

JMF Status signals are sent to the URL defined by the client.

 

For example:

<?xml version="1.0" encoding="utf-8"?>
<JMF SenderID="JDFEmitter" TimeStamp="2014-04-24T15:34:35-04:00" Version="1.4" xmlns="http://www.CIP4.org/JDFSchema_1_1" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Query ID="JMF_877558998" Type="Status" xsi:type="QueryStatus">
<StatusQuParams DeviceDetails="None" JobDetails="None" QueueInfo="false" />

<Subscription URL="http://localhost:9090/alces/jmf" />
</Query>
</JMF>

 

In the above case, the port number would be 9090. As such, the port number is defined by uStore.

If you are unsure about how the JMF subscription URL is configured, I would suggest asking your XMPie.

Highlighted
Frequent Member
Frequent Member

Re: Freeflow Core not sending response to uStore

Defined by which client? Do you mean uStore or Freeflow Core?

 

In the case of 9090 being the port for the status signal - I would need to open that port up in the fire wall to communicate with uStore, correct?

0 Kudos
Highlighted
Account Deactivated

Re: Freeflow Core not sending response to uStore

The client would be uStore.

 

9090 is the port used by Alces

The port that you need to open would be based on what uStore requires. I do not know that port number.

 

Highlighted
Frequent Member
Frequent Member

Re: Freeflow Core not sending response to uStore

Checking the mantis debug logs, it looks like the response is being sent via localhost:5522 and other seemingly random ports on the Core side.

 

I've initiated with XMPIE as well with a fail to receive or parse JDF being the pertinant item I'm seeing in the uStore logs.

 

Thanks Javier!

Karl

0 Kudos
Highlighted
Account Deactivated

Re: Freeflow Core not sending response to uStore

If there's question about what FFCore is doing I would suggest engaging the hotline for FFCore.

Highlighted
Frequent Member
Frequent Member

Re: Freeflow Core not sending response to uStore

Javier,

 

Is 5.0.0.2 compatible with uStore 8.3? Spoke with our contact for XMPIE and they suggested it may be something along that line.

 

 

Thanks!

0 Kudos
Highlighted
Account Deactivated

Re: Freeflow Core not sending response to uStore

That's a question that only XMPie can answer. They test our releases to determine whether the release can be supported with their upcoming versions of software. 

0 Kudos
Highlighted
Frequent Member
Frequent Member

Re: Freeflow Core not sending response to uStore

Forgot to follow up with this, almost. 

 

I was 'hinted' toward the fact that 5.0.0.2 has an issue with communicating back to 8.3 when a job is completed - and that the issue is more on the side of uStore.

 

We will be getting out upgrade to 8.6 shortly, and I was told that should fix the communication issues.

 

Food for thought, I suppose.

0 Kudos
Highlighted
Account Deactivated

Re: Freeflow Core not sending response to uStore

There were some changes made to JMF to better align with CIP4. That caused a small ilily issue with uStore which XMPie corrected. 

I don't know too much about it on the uStore end. I would ask your XMPie Rep. 

0 Kudos