Re: Freeflow Core notifications using gmail - Page 2

markrelly112 · ‎11-08-2021

@jeffd wrote:
I installed FreeFlow core and everything is working except the notifications. The client im working with uses gmail for the email services. I put in all the required info. smtp server , etc. It comes back after about a 5-10 second pause when i test and then it says it has a communication error. on digging a little deeper i looked at the notification logs. The gmail smtp server requires a start TLS first which I dont see that option. I can only select ssl.
is there an option for start TLS for this service if so. What do i have to do to make that the default.

here is the error in the log file
16-Dec-2019 13:26:55,910 [ERROR] EmailChannel Send - Exception caught in Send(): System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Must issue a STARTTLS command first.

Not much help to you at the moment but I can attest that Articulate are working on this. Mygroundbiz

haymanwest · ‎10-24-2021

@jeffd wrote:
I installed FreeFlow core and everything is working except the notifications. The client im working with uses gmail for the email services. I put in all the required info. smtp server , etc. It comes back after about a 5-10 second pause when i test and then it says it has a communication error. on digging a little deeper i looked at the notification logs. The gmail smtp server requires a start TLS first which I dont see that option. I can only select ssl.
is there an option for start TLS for this service if so. What do i have to do to make that the default.

here is the error in the log file
16-Dec-2019 13:26:55,910 [ERROR] EmailChannel Send - Exception caught in Send(): System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Must issue a STARTTLS command first.

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welcomeland · ‎09-16-2021

Prepaidgiftbalance wrote:
I installed FreeFlow core and everything is working except the notifications. The client im working with uses gmail for the email services. I put in all the required info. smtp server , etc. It comes back after about a 5-10 second pause when i test and then it says it has a communication error. on digging a little deeper i looked at the notification logs. The gmail smtp server requires a start TLS first which I dont see that option. I can only select ssl.
is there an option for start TLS for this service if so. What do i have to do to make that the default.

here is the error in the log file
16-Dec-2019 13:26:55,910 [ERROR] EmailChannel Send - Exception caught in Send(): System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Must issue a STARTTLS command first.

Not much help to you at the moment but I can attest that Articulate are working on this.

vapirelove · ‎08-30-2021

@Tellthebell wrote:
There is a known issue with Gmail, which is outlined in the Release Notes as follows:
Email Notification using a Gmail account may fail if the FreeFlow Core server is not an authorized device on the account. To overcome this problem, open a remote desktop connection to the FreeFlow Core server; login to the Gmail account directly from the browser: https://g.co/allowaccess, and follow the instructions to authorize the new device.

charlestap · ‎08-26-2021

I think all the FreeFlow Core docs are here:

http://www.support.xerox.com/support/core/documentation/enin.html

This is the main FFC page:

http://www.xerox.com/digital-printing/workflow/freeflow/core/enin.html

Crediblebh wrote:
I installed FreeFlow core and everything is working except the notifications. The client im working with uses gmail for the email services. I put in all the required info. smtp server , etc. It comes back after about a 5-10 second pause when i test and then it says it has a communication error. on digging a little deeper i looked at the notification logs. The gmail smtp server requires a start TLS first which I dont see that option. I can only select ssl.
is there an option for start TLS for this service if so. What do i have to do to make that the default.

here is the error in the log file
16-Dec-2019 13:26:55,910 [ERROR] EmailChannel Send - Exception caught in Send(): System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Must issue a STARTTLS command first.

LaserStorm · ‎02-19-2020

@Chick fil A Survey wrote:
There is a known issue with Gmail, which is outlined in the Release Notes as follows:
Email Notification using a Gmail account may fail if the FreeFlow Core server is not an authorized device on the account. To overcome this problem, open a remote desktop connection to the FreeFlow Core server; login to the Gmail account directly from the browser: https://g.co/allowaccess, and follow the instructions to authorize the new device.

Thanks for the clarification

StefanT-Xerox · ‎12-18-2019

As a workaround in the meantime you could use for instance use MailEnable for forwarding emails https://www.mailenable.com/download.asp

Stefan

DavidU54339-XRX · ‎12-17-2019

The FFCore failure with gmail is a known issue. The problem will be fixed in the next release 5.4.1 in late January.

Michael325861-xrx · ‎12-17-2019

There is a known issue with Gmail, which is outlined in the Release Notes as follows:

Email Notification using a Gmail account may fail if the FreeFlow Core server is not an authorized device on the account. To overcome this problem, open a remote desktop connection to the FreeFlow Core server; login to the Gmail account directly from the browser: https://g.co/allowaccess, and follow the instructions to authorize the new device.

jeffd · ‎12-16-2019

I installed FreeFlow core and everything is working except the notifications. The client im working with uses gmail for the email services. I put in all the required info. smtp server , etc. It comes back after about a 5-10 second pause when i test and then it says it has a communication error. on digging a little deeper i looked at the notification logs. The gmail smtp server requires a start TLS first which I dont see that option. I can only select ssl.

is there an option for start TLS for this service if so. What do i have to do to make that the default.

here is the error in the log file

16-Dec-2019 13:26:55,910 [ERROR] EmailChannel Send - Exception caught in Send(): System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Must issue a STARTTLS command first.