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Freeflow Core notifications using gmail

I installed FreeFlow core and everything is working except the notifications. The client im working with uses gmail for the email services. I put in all the required info. smtp server , etc. It comes back after about a 5-10 second pause when i test and then it says it has a communication error. on digging a little deeper i looked at the notification logs. The gmail smtp server requires a start TLS first which I dont see that option. I can only select ssl.

 is there an option for start TLS for this service if so. What do i have to do to make that the default.

 

here is the error in the log file 

16-Dec-2019 13:26:55,910 [ERROR] EmailChannel Send - Exception caught in Send(): System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.7.0 Must issue a STARTTLS command first.

 

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FreeFlow Production Workflow Moderator
FreeFlow Production Workflow Moderator

Re: Freeflow Core notifications using gmail

There is a known issue with Gmail, which is outlined in the Release Notes as follows:

Email Notification using a Gmail account may fail if the FreeFlow Core server is not an authorized device on the account. To overcome this problem, open a remote desktop connection to the FreeFlow Core server; login to the Gmail account directly from the browser: https://g.co/allowaccess, and follow the instructions to authorize the new device.

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FreeFlow Production Workflow Moderator
FreeFlow Production Workflow Moderator

Re: Freeflow Core notifications using gmail

The FFCore failure with gmail is a known issue. The problem will be fixed in the next release 5.4.1 in late January.

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FreeFlow Production Workflow Moderator
FreeFlow Production Workflow Moderator

Re: Freeflow Core notifications using gmail

As a workaround in the meantime you could use for instance use MailEnable for forwarding emails https://www.mailenable.com/download.asp

Stefan

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Re: Freeflow Core notifications using gmail


@Chick fil A Survey wrote:

There is a known issue with Gmail, which is outlined in the Release Notes as follows:

Email Notification using a Gmail account may fail if the FreeFlow Core server is not an authorized device on the account. To overcome this problem, open a remote desktop connection to the FreeFlow Core server; login to the Gmail account directly from the browser: https://g.co/allowaccess, and follow the instructions to authorize the new device.


Thanks for the clarification

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