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RRD_Jeff
Frequent Member
Frequent Member

Incompatible Files Found

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Today we started getting a meassage when trying to process .pdf file in FF Core

Incompatible Files Found
I even tried to process a file that had previously bee processed through FF Core.

Using FF Core V5.4.3 been working for months.

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9 Replies
DavidU54339-XRX
FreeFlow Production Workflow Moderator
FreeFlow Production Workflow Moderator

Re: Incompatible Files Found

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This should not be happening. Contact Xerox support to get to the bottom of this.

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Le Communicateur
New Member
New Member

Re: Incompatible Files Found

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Hello, I have the same problem this morning. How do you resolve your problem?

Thank you

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RRD_Jeff
Frequent Member
Frequent Member

Re: Incompatible Files Found

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I did a reboot on the server, and it resolved itself.

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Le Communicateur
New Member
New Member

Re: Incompatible Files Found

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You are lucky, I have restarted it three  times with the same result.

Thank you with your quick answer.

Martin

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RRD_Jeff
Frequent Member
Frequent Member

Re: Incompatible Files Found

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I restarted a couple of time too, then I called Support and as luck would have it while I was on the Phone with them I tried again and it just started working again, so it ethier takes time or or it was just because there was somthing elese going on in the back ground.

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barwapk
Valued Member
Valued Member

Re: Incompatible Files Found

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I have the same today, I have to restart till it will be OK?

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RRD_Jeff
Frequent Member
Frequent Member

Re: Incompatible Files Found

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Restart, and wait 30-60 Minutes if it doesn't correct Call Xerox Support.

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Le Communicateur
New Member
New Member

Re: Incompatible Files Found

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Finally the problem was with the sql in FFCore. Xexox Analyst solve the problem.

Hans995496-XRXL
Xerox Analyst
Xerox Analyst

Re: Incompatible Files Found

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If the SQL Server is local, is the SQL Server service stopped or not starting?

If the SQL Server was installed using the MS SQL installer or using the installer built-in to the FreeFlow Core installer, the SQL Server Service may be starting with the user account 'NT Service\MSSQL$FREEFLOWCORE' or 'NT Service\MSSQL$<sql-server-instance-name>'. Depending on the environment, network security tools may be stopping the SQL Server service, which will disrupt FreeFlow Core.

If this is the case, configure the SQL Server Service to start using the 'Local System account'.

SQL Server Service.png