Incompatible Files Found

[Hans995496-XRXL · Accepted solution]

If the SQL Server is local, is the SQL Server service stopped or not starting?

If the SQL Server was installed using the MS SQL installer or using the installer built-in to the FreeFlow Core installer, the SQL Server Service may be starting with the user account 'NT Service\MSSQL$FREEFLOWCORE' or 'NT Service\MSSQL$<sql-server-instance-name>'. Depending on the environment, network security tools may be stopping the SQL Server service, which will disrupt FreeFlow Core.

If this is the case, configure the SQL Server Service to start using the 'Local System account'.

[Le Communicateur]

Finally the problem was with the sql in FFCore. Xexox Analyst solve the problem.

[RRD_Jeff]

Restart, and wait 30-60 Minutes if it doesn't correct Call Xerox Support.

[barwapk]

I have the same today, I have to restart till it will be OK?

[RRD_Jeff]

I restarted a couple of time too, then I called Support and as luck would have it while I was on the Phone with them I tried again and it just started working again, so it ethier takes time or or it was just because there was somthing elese going on in the back ground.

[Le Communicateur]

You are lucky, I have restarted it three  times with the same result.

Thank you with your quick answer.

Martin

[RRD_Jeff]

I did a reboot on the server, and it resolved itself.

[Le Communicateur]

Hello, I have the same problem this morning. How do you resolve your problem?

Thank you

[DavidU54339-XRX]

This should not be happening. Contact Xerox support to get to the bottom of this.

[RRD_Jeff]

Today we started getting a meassage when trying to process .pdf file in FF Core

Incompatible Files Found
I even tried to process a file that had previously bee processed through FF Core.

Using FF Core V5.4.3 been working for months.