I did run the diagnostics and got a file of 700MB
Unfortunately the guy who is taking care of the log is on holiday till half of july
Can I transfer the file myself to you all?
I am asked to run FFDIAG
I do not have access to download this file as I do not have a Xerox account anymore
Can you help?
Development are asking if it is possible to run an FFDiag report on the customer's system and send us the output...
Log has been created in ICSS via NEUSS
Thanks for following this
I assume it is a log. I am not familiar with the European policies. The issue needs to make it to Xerox support so that it can be understand and hopefully fixed.
What exactly do you mean with HOTLINE
Is it a log as we know here in Europe or can I submit my problem myself from my computer?
Can you contact the Xerox hotline to get the problem into the system and properly analyzed? Thanks.
I have a customer file when submitted to my workflow it remain processing alle the time. I even waited 24h same status afterwards.
When I manually split the file in 2 it passes. I can send the file as well as my FFC resources but cannot attach it to this message.
I am running FFC 6.2.0 and the used workflow is GIHEP_check2017_V5.0.2
Thanks for any suggestion.
Luc Vangoidsenoven (old Xerox analyst) still trying to support the customer. 😊