I have a customer file when submitted to my workflow it remain processing alle the time. I even waited 24h same status afterwards.
When I manually split the file in 2 it passes. I can send the file as well as my FFC resources but cannot attach it to this message.
I am running FFC 6.2.0 and the used workflow is GIHEP_check2017_V5.0.2
Thanks for any suggestion.
Luc Vangoidsenoven (old Xerox analyst) still trying to support the customer. 😊
I assume it is a log. I am not familiar with the European policies. The issue needs to make it to Xerox support so that it can be understand and hopefully fixed.
I am asked to run FFDIAG
I do not have access to download this file as I do not have a Xerox account anymore
Can you help?
Development are asking if it is possible to run an FFDiag report on the customer's system and send us the output...
I did run the diagnostics and got a file of 700MB
Unfortunately the guy who is taking care of the log is on holiday till half of july
Can I transfer the file myself to you all?