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Lucas_XBL
Member
Member

Job remain PROCESSING

I have a customer file when submitted to my workflow it remain processing alle the time. I even waited 24h same status afterwards.

When I manually split the file in 2 it passes. I can send the file as well as my FFC resources but cannot attach it to this message.

I am running FFC 6.2.0 and the used workflow is GIHEP_check2017_V5.0.2

Thanks for any suggestion.

Luc Vangoidsenoven (old Xerox analyst) still trying to support the customer. 😊

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4 Replies
DavidU54339-XRX
FreeFlow Production Workflow Moderator
FreeFlow Production Workflow Moderator

Re: Job remain PROCESSING

Can you contact the Xerox hotline to get the problem into the system and properly analyzed? Thanks.

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Lucas_XBL
Member
Member

Re: Job remain PROCESSING

What exactly do you mean with HOTLINE

Is it a log as we know here in Europe or can I submit my problem myself from my computer?

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DavidU54339-XRX
FreeFlow Production Workflow Moderator
FreeFlow Production Workflow Moderator

Re: Job remain PROCESSING

I assume it is a log. I am not familiar with the European policies. The issue needs to make it to Xerox support so that it can be understand and hopefully fixed.

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Lucas_XBL
Member
Member

Re: Job remain PROCESSING

Log has been created in ICSS via NEUSS

ref: 114522

Thanks for following this

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