I have a customer file when submitted to my workflow it remain processing alle the time. I even waited 24h same status afterwards.
When I manually split the file in 2 it passes. I can send the file as well as my FFC resources but cannot attach it to this message.
I am running FFC 6.2.0 and the used workflow is GIHEP_check2017_V5.0.2
Thanks for any suggestion.
Luc Vangoidsenoven (old Xerox analyst) still trying to support the customer. 😊
Can you contact the Xerox hotline to get the problem into the system and properly analyzed? Thanks.
What exactly do you mean with HOTLINE
Is it a log as we know here in Europe or can I submit my problem myself from my computer?
I assume it is a log. I am not familiar with the European policies. The issue needs to make it to Xerox support so that it can be understand and hopefully fixed.
Log has been created in ICSS via NEUSS
ref: 114522
Thanks for following this
I am asked to run FFDIAG
I do not have access to download this file as I do not have a Xerox account anymore
Can you help?
Development are asking if it is possible to run an FFDiag report on the customer's system and send us the output...
\\GBREND01VM511.eu.xerox.net\FreeFlow_Solutions\FF_Core\ffdiag38
Hopefully the attached works. Note in FFCore 6.2.X there is another option for gatherlog file information -- see below.
I did run the diagnostics and got a file of 700MB
Unfortunately the guy who is taking care of the log is on holiday till half of july
Can I transfer the file myself to you all?
Regards
Luc
