Job remain PROCESSING

[Lucas_XBL]

I have a customer file when submitted to my workflow it remain processing alle the time. I even waited 24h same status afterwards.

When I manually split the file in 2 it passes. I can send the file as well as my FFC resources but cannot attach it to this message.

I am running FFC 6.2.0 and the used workflow is GIHEP_check2017_V5.0.2

Thanks for any suggestion.

Luc Vangoidsenoven (old Xerox analyst) still trying to support the customer. 😊

[DavidU54339-XRX]

Can you contact the Xerox hotline to get the problem into the system and properly analyzed? Thanks.

[Lucas_XBL]

What exactly do you mean with HOTLINE

Is it a log as we know here in Europe or can I submit my problem myself from my computer?

[DavidU54339-XRX]

I assume it is a log. I am not familiar with the European policies. The issue needs to make it to Xerox support so that it can be understand and hopefully fixed.

[Lucas_XBL]

Log has been created in ICSS via NEUSS

ref: 114522

Thanks for following this