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Job remain PROCESSING

I have a customer file when submitted to my workflow it remain processing alle the time. I even waited 24h same status afterwards.

When I manually split the file in 2 it passes. I can send the file as well as my FFC resources but cannot attach it to this message.

I am running FFC 6.2.0 and the used workflow is GIHEP_check2017_V5.0.2

Thanks for any suggestion.

Luc Vangoidsenoven (old Xerox analyst) still trying to support the customer. 😊

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7 Replies
DavidU54339-XRX
FreeFlow Production Workflow Moderator
FreeFlow Production Workflow Moderator

Re: Job remain PROCESSING

Can you contact the Xerox hotline to get the problem into the system and properly analyzed? Thanks.

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Re: Job remain PROCESSING

What exactly do you mean with HOTLINE

Is it a log as we know here in Europe or can I submit my problem myself from my computer?

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DavidU54339-XRX
FreeFlow Production Workflow Moderator
FreeFlow Production Workflow Moderator

Re: Job remain PROCESSING

I assume it is a log. I am not familiar with the European policies. The issue needs to make it to Xerox support so that it can be understand and hopefully fixed.

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Re: Job remain PROCESSING

Log has been created in ICSS via NEUSS

ref: 114522

Thanks for following this

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Re: Job remain PROCESSING

I am asked to run FFDIAG

I do not have access to download this file as I do not have a Xerox account anymore

Can you help?

Development are asking if it is possible to run an FFDiag report on the customer's system and send us the output...

 

\\GBREND01VM511.eu.xerox.net\FreeFlow_Solutions\FF_Core\ffdiag38

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DavidU54339-XRX
FreeFlow Production Workflow Moderator
FreeFlow Production Workflow Moderator

Re: Job remain PROCESSING

Hopefully the attached works. Note in FFCore 6.2.X there is another option for gatherlog file information -- see below.

p1.png

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Re: Job remain PROCESSING

I did run the diagnostics and got a file of 700MB

Unfortunately the guy who is taking care of the log is on holiday till half of july

Can I transfer the file myself to you all?

Regards

Luc

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