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mpeters
FreeFlow User

Losing Hot Folders

Has anyone run into an issue with the latest version of Core where you lose connections to your hot folders? We are finding seemingly random situations where hot folders will stop processing. The folder itself remains, but when we look in the Core admin Hot Folders list, the entry for that hot folder is gone and we have to recreate it. The hot folders reside locally in the FFC server so it is not a network connection issue.

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3 Replies
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FreeFlow Production Workflow Moderator DavidU54339-XRX
FreeFlow Production Workflow Moderator

Re: Losing Hot Folders

This should not be happening -- I have not seen it. Can you author a SPAR so that Xerox development can look into the issue?

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FreeFlow Production Workflow Moderator Michael325861-xrx
FreeFlow Production Workflow Moderator

Re: Losing Hot Folders

Please contact Xerox Customer Support at (888) 550-6336 and they will assist with troubleshooting, and generate a bug report (SPAR) for tracking purposes, if necessary.

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FreeFlow Production Workflow Moderator DavidU54339-XRX
FreeFlow Production Workflow Moderator

Re: Losing Hot Folders

More info on SPAR (log on issue) request:

US: Please contact Xerox Customer Support at (888) 550-6336 and they will assist with troubleshooting, and generate a bug report (SPAR) for tracking purposes, if necessary.

Outside of US: Please contact your local Xerox Customer Support Center and they will assist with troubleshooting, and generate a bug report (SPAR) for tracking purposes, if necessary.

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