Can you send me the file via private message?
Also, can you use the enclosed profile with the Preflight component and see if it generates the same results?
One note: The profile is pdfToolbox v7. It should be used with FFCore v126.96.36.199 (which is available at xerox.com)
Pardon the delay in response. I have been at Drupa these last few weeks.
If there's a problem that requires a developer to take a look this really should be escalated through the support channel.
I can help to the extent thatthe questions relate to the use of the software and not to actual problems with the software.
That said, a couple of questions:
If the two above are true, please send the file via provate message.
Also, I would suggest esclating to the hotline just in case there's an actual issue with the software.
I've enclosed a version of the Remove Printers mark fuxup that will work with v4 SP3.
I also enclosed a preflight profile with a fixup to remove all objects completely outside of the trimbox.