Everything is fine at the freeflow core but when it goes to the printer, the paper size is not holding the correct size it defaults to 8.5 x 11 LEF for the Versant printer.
When the same job sent to Igen, it holds the correct paper size. Please help!
One can check if there is a queue(FFPS)/virtual printer(EFI) override for page size on the DFE. If an override is set on the DFE, the job ticketing from FFCore will be ignored.
On the EFI Command Station go device center>workflows/presets. Edit the preset>define job properties that is being used with the virtual printer and choose edit. Confirm that the media information is not "locked". There is a lock symbol above each attribute. If this attribute is "locked", the input (from the client) media information is ignored. See screensnaps below:
The most common cause for this issue that the document size setting that is within the application DOES NOT match the paper size that is loaded within the machine's paper tray. It is very important that you adjust the application's document size. Paper Source: Select the tray to use for printing.