Preflight engine error

[JavierM-Xerox]

I understand. I saw it come around this side but I am not sure where it stands.

[ChrisBeech]

I couldn't wait any longer for a resolution or explanation. I went ahead and ran Install repair. I bypassed the installers desire to reinstall Visual Studio 2010.

Preflight is again functioning. 

[JavierM-Xerox]

Glad to hear you were able to log the case. I just for the support hotline number and came here to post it.

[ChrisBeech]

Still waiting...

Any way to follow up with the process? This is critical issue. 

[ChrisBeech]

Still awaiting feedback. Case has been escalated to engineering (or so I'm told). 

[TBall_Sydney]

I have escalated this to our regional helpdesk also.

I have noticed the error has appeared on another machine overnight. I have a feeling it could be related to a license issue within the software.

It is affecting all preflight presets and the optimise node. the preflights were the standard "fix ups".

[ChrisBeech]

I have logged a support case. Awaiting a call back. 

[JavierM-Xerox]

Are you able to escalate the "failed to initialise preflight engine PTB_eerrUnkown" to the hotline? That's quite a bit out of my technical depth.

[JavierM-Xerox]

This is a warning and not an error. I would not expect that to be a problem (we do most testing against the Express and Standard versions hence the warning).

You are using SQL Server 2012 SP1 which is what we nominally require. If that's the only warning / error SystemCheck brings up then your system is setup as expected.

[ChrisBeech]

I ran the systemCheck.exe and the only warning it comes back to is and unknown edition of SQL Server (evaluation). See attached. Is this enough to prevent preflight from running? Is there a dependency on this?